Our service agreements are designed to maximize uptime and eliminate unexpected costs and expenses. Our M CARE Service Agreements enable you to be confident that your assets are in expert hands and are continuously performing to the highest possible standards.
M CARE Service Agreements extend the lifetime of equipment, optimize productivity through upgrades and calibration, and make maintenance costs predictable.
Our various M CARE Service Agreements offer product calibration and monitoring for maximum yield and productivity, regular scheduled inspections, preventative spare parts replacement, consignment stocks on-site, 24/7 hotline support and more.
We offer the M CARE Calibration, Preventative, Silver and Gold plans to meet our customers' different needs.
| Features | Calibration | Preventative | Silver | Gold |
|---|---|---|---|---|
| Calibration for yield optimization |
|
|
|
|
| Remote productivity monitoring |
|
|
|
|
| Site visits per year | 2 | 3 | 3 | 3 |
| 24/7 hotline support |
|
|
|
|
| Consignment stock on site |
|
|
|
|
| Software updates included |
|
|
|
|
| Optional machine buy-back guarantee |
|
|
|
|
| Remote support for software-related issues |
|
|
|
|
| Includes replacement of spare parts |
|
|
|
|
| Includes replacement of wear parts |
|
|
|
|
| Includes travel, accomodation, and installation costs |
|
|
|
|